Reference Letters

1) Coquitlam – Whole Home Renovation

1) Coquitlam – Whole Home Renovation

To: My House Design/Build Team

Re: Our Full House Renovation

In the spring of 2010, we partnered with Graeme Huguet and his team to do a very large renovation of our home in Coquitlam. The project involved the addition of a new floor, which added about 1200 square feet to our house. The entire main floor was also renovated, as was a portion of the basement. We were advised to move out during the process, which was a very wise decision. Exactly on time, we moved back in to our dream home.The team had accomplished an amazing feet, and had kept to schedule, despite all the many changes and additions we threw at them.

As with any renovation, there were many challenges. Being displaced from our home was stressful. Constantly having to make decisions on details was overwhelming at times. The financial pressure added to the stress. However, we feel that Graeme’s team really helped to minimize all these difficulties, and overall, the process went incredibly smoothly. We both feel that the stress of renovation would have been far worse had we not worked with the same team from beginning ( design) to end ( construction).

The team led by Piers was so professional, so courteous and a pleasure to be around. The work site was always well maintained, and the team was respectful of the impact on our neighbours. We were at the site most days, just to see the progress, and were always welcomed. The attention to detail and the quality of the work is outstanding. Piers, Dan, Bruno, and Jeff are masters of carpentry & finishing! Thanks to Arthur who did an amazing job on the tiling, and to John for repainting the front hallway about 7 times (because we kept dinging it). The hardwood floors are stunning, thanks to Roman.

Many thanks to George, who was on top of every detail, and who was excellent at keeping us informed of progress. Thanks to the input of the entire design team, mainly Linda and Jeff, we were given enormous amounts of ideas, and guidance at every step. We could not have done this project without all of the team, as each provided such valuable contributions along the way.

Graeme provided a wealth of experience and knowledge in every area, from design ideas, to construction details and financial considerations. I am so grateful we followed his advice in so many areas, particularly about installing the Rainhead in the master bath! Jeff spent many, many hours on kitchen design, and the result is clear every day when we use our kitchen. It is such a pleasure to work in. Linda is a genius when it comes to design ideas, colour choices, fabric choices and just general spatial design. I had a great deal of fun spending my time with both Linda and Jeff, as they guided us through the thousands of choices.

Special mention goes to Bruno, who took the time to save some of our old house drywall, which had some memorable painting on it, done by our kids. He framed it for us, and presented it the end of the project. Those 3 framed pictures are hanging on our walls, and will always be treasured.

We were thrilled to be a finalist in the Georgie awards, and to see our house on the cover of Home Makeover Magazine. Thanks to the many wonderful professionals on the My House Design Build Team, we have a beautiful house which we will enjoy for many years to come.

We would highly recommend Graeme and his team for any project, big or small. Sincerely,

Carolyn and Andy
Coquitlam, BC

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2) Gulf Islands – New Custom Home

2) Gulf Islands – New Custom Home

To Whom It May Concern

Re: My House Design/Build Team Ltd.

We were first introduced to Graeme Huguet and My House Design/Build Team Ltd. (“My House”) in the Fall of 2009 after learning the Lindal TD3-2400 house design, which was part of the Dwell collection designed by Joel Turkel. At that time, we already owned property on Gambier Island, British Columbia, and were drawn on the West Coast contemporary design of the TD3-2400 house.

Upon meeting Mr. Huguet and the project manager – Wilf Blum, also of My House during the construction of our house – we were instilled with a sense of confidence. The My House team impressed us with their understanding of our needs; their well-established network of trades people; their willingness to take on a significant construction project on an island property with no ferry service; and their enthusiasm to embrace new building technologies.

During the eighteen-month construction period, the My House team effectively managed the selection and mobilization of the many trades people involved in the construction of the house. We were impressed with the My House team’s knowledge and familiarity with the latest building technologies, many of which were incorporated into our house. As well, we appreciated the many useful recommendations made by the My House team during the course of construction.

In addition to effectively managing the construction of our house, Mr. Huguet introduced us to a mortgage broker who was able to accept sub-standard work. Additionally, on many occasions Mr. Huguet represented our best interest when certain products used in the construction did not meet expectations and had to be replaced with alternative products.

We would not hesitate to recommend Mr. Huguet and the My House team for any new home construction or renovation project.

Yours very truly,

Gary M
Gambier Island, BC

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3) Vancouver Kerrisdale – Whole Home Renovation

3) Vancouver Kerrisdale – Whole Home Renovation

To: My House Design/Build Team

Attention: Graeme Huguet

It is my pleasure to write this letter of recommendation for My House Design / Build Ltd. which has completed a wonderful renovation of my house. The project involves a complete renovation of the 24-year old house and an addition of floor area to bring the total living space to about 6,000 sf.

The project started with a meeting with Mr. Graeme Huguet who inspired confidence in us with the company’s track record and his in-depth knowledge on home renovation. He shared with us many innovative ideas which we have never thought of to improve our house. Although the project looked ambitious at the meeting, we had total peace of mind knowing that Graeme and his team would lead us through step by step to build a house that would not only look nice but functional enough to fit our current and future needs.

The first big challenge of obtaining Board Variance approval from the City for floor area addition was handled extremely well by Graeme and his staff. Thorough understanding of City By-laws, detailed preparation of documents, and impressive presentation at the hearing earned us the approval to proceed with the construction of our dream home.

The construction phase lasted for ten months and I am impressed with their efficiency. Though there were hiccups during the process, the construction team always came up with solutions and kept us well informed of everything. The kind of dedication to quality by the crew was second to none. They are all willing to take extra steps to ensure that all works are done to excel normal standards. When I moved back after completion, I was commended by my neighbors for hiring a team that was always courteous and mindful of reducing disturbance to the minimum.

The end result is a beautiful and quality home that makes us proud to show it to everyone. It is so functional that all members in my family of three generations find their particular needs fully satisfied. The new home also contributes to the environment by having its EnerGuide rating improved from a dissatisfactory level of 56 in the old house to an excellent 84!

Excellence in workmanship is only part of the success story. Creative interior and exterior design is the other integral component. The exterior of the house was given a face uplifting with new materials and color to significantly increase curb appeal. The internal layouts were heavily re-designed to open up space and enhance our view to the outdoor. We are particularly pleased with those creative ideas that offer us with something we did not have in the old house: a walk-in master closet, a huge island in the kitchen, high ceiling in stairs lobby, and a covered patio for outdoor entertainment. The choice of finishing materials and color totally satisfies our desire to have a warm and contemporary home. Before we contacted My House, we would never have imagined that our house could be transformed into what we have now.

This experience with My House leaves me with no hesitation to recommend them for any renovation and new home project. The company has the expertise, the experience, and most importantly, a team of dedicated staff who are friendly, skillful, and passionate in achieving the best for clients. Graeme is hands-on, responsive, and genuine in guarding clients’ interests. His leadership assures complete ease of mind.

Compliments are due to Sarah Gallop our interior designer, Bruce MacDonald, kitchen designer, Mark Nowotny (Project Manager), Bruno Hoglund (Construction Manager), Kim Huguet, Morgan Weldrick, George Foster, and key members of the construction team: Karl Penner, Adam Hoglund, Michael Duffield, Ethan Shi, Jeff James, Ben Hugh, Mark White and Oleg Datsky.

Yours sincerely,

Maurice L
Vancouver, BC

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4) Burnaby – Whole Home Renovation

4) Burnaby – Whole Home Renovation

I am writing this letter of reference to tell you about My House Design Build Team, the firm that did a wonderful job of renovating my home. We first met Graeme in 2010 while we were on the tour of renovated homes which takes place in the lower mainland in June of each year. We began our discussions as to what was feasible, and possible. We first of all only wanted a new kitchen, but after talking with the Team, Graeme showed us how we could go a little further.

We decided to go ahead with a complete renovation, also adding 1,500 square feet on to the back of the house. John Kits (who I consider a genius) put together an architectural design for our house with everything we wanted including a brand new kitchen, a master bedroom suite, as well as a laundry room on the main floor.

My wife got her new kitchen; I ended up with a beautiful theatre down stairs that features a projector, with a ten foot screen, and a nine speaker sound system. The whole house has the Control 4 system in it that runs the speakers throughout the house as well as the theatre and controls the lights in and out of the house, and our security/ cameras system.

Colin Peters was the construction manager on the job, who along with Clem Binette, Arnie White, Darryl Thiessen, Dan Carnahan, Piers Wylie, and a crew of hard working men took over and started tearing the old place apart. This was a big job and took about nine months to complete. We moved out of course while this was being done.

I must say that all the people that My House Design/Build Team had were first class, including Linda Jones, who was the interior designer and had lots of suggestions about wall colors, carpeting, light fixtures, door handles, etc. Bruce Mac Donald looked after the kitchen design and did a masterful job in making sure everything was in the right place and practical.

Steve Banai looked after the business end of the job and project management, making sure that the supplies were being purchased and delivered on time. George Foster did all the running around getting the proper permits and such.

Graeme guaranteed the” Wow ” factor about the house, meaning that when people come in to the house they will say” Wow” and I have to say without a doubt everybody that has come into the house has said ” Wow”.

The house, which Linda Jones named Monet’s Garden as both her and my wife enjoyed Monet’s Garden when they were in France at separate times, is indeed a piece of Art in its self.

Colin, Clem and Mary Ann also did a beautiful job of landscaping and only had about two and a half weeks to complete the job as now My House was going to be on the Parade of Renovated Homes. They did all the brick work, built two beautiful beams, and put down the lawn, working late in to the evening.

The house won an award from the Greater Vancouver House Builders for best renovation addition last April, and was also up for two awards for the BuiltGreen BC awards put on by Fortis (came in second in both, should have won) but My House Design Team Ltd won the award for best renovator of the year, and next year the house will be entered for the Georgie Awards.

I cannot be more proud of my new home, it looks spectacular from the street, but you just cannot believe the house until you get inside, I have been in a number of homes, but I have to say the workmanship in my home is second to none, thanks to My House Design Build Team.

Thank you!

Roy C
Burnaby, BC

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5) West Vancouver – New Custom Home

5) West Vancouver – New Custom Home

To Whom It May Concern:

We met Graeme and the My House Design/Build Team during the initial conceptual design by their associate Architect, Joel Turkel, so they could skillfully facilitate the completion of the construction plans, specifications and all the subsequent details required for the strict West Vancouver building regulations.

During the construction period, from the tearing down of the existing house to the final touches of our new custom home, we had the pleasure of working with Graeme and the My House Team.

The Team is comprised of a skilled and motivated group of talented professionals dedicated to bringing fresh/new ideas to the table and providing us with a wide range of alternatives to consider. We are pleased with their timely and detailed workmanship.

We would definitely recommend Mr. Huguet and the My House Team to anyone who is considering building a new home or renovating their current existing home – actually, we have already recommended the team to our friends who wants to build a home!

Sharon & Eric
West Vancouver, BC

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6) Surrey Panorama Ridge – Whole Home Renovation

6) Surrey Panorama Ridge – Whole Home Renovation

To: Graeme Huguet and the Team at My House Design Build

Dear Graeme,

It is with pleasure that we write to you to express our thanks and appreciation for what has turned out to be a successful renovation of our home in Surrey. We are now comfortably settled in after the completion of our renovation and we can say to you and your team that we are thoroughly enjoying our ‘new home’.

For several years Cathy and I talked about some modest renovations to our 19 year old home – perhaps the ensuite and the kitchen. For a variety of reasons we never pursued the renovation option. Then, in June 2010, we decided to tour some of the Parade of Renovated Homes on display within Greater Vancouver. As we live in Surrey we started with a renovation in South Surrey, which turned out to be one of your My House projects. We were so impressed with the home and your onsite personnel that we decided to use the remaining time to tour two more My House projects, both of which were also located within South Surrey – once again we were impressed with your quality and customer service. From these visits we decided that renovating could be a viable solution and that My House might be the company to modernize our home.

After a few meetings with you and your team we made the decision to renovate and to work with My House Design Build Team. To this end, we must commend My House and all of your team for your commitment to our project, for your insistence upon quality control and for the customer service level that is so obviously the foundation of your company. Despite the frequent changes we made during the term of the project your team took everything in stride, understanding the reason for the change, even offering suggestions to enhance the change being made.

Your team was friendly, always respectful, and, most importantly, earned and deserved our complete trust. During the thirteen month construction period, we always felt comfortable leaving the house, regardless of the contractor(s) working on site.

Graeme, we were very pleased and impressed with your entire team, however, if we may, we would like to express a few special words of appreciation:

To Bruno Hoglund, for his dedication, for ensuring that the project was completed to the highest quality, for his ideas and for always working to ensure that we were happy with the finished product.

To Linda Jones, for her design and specification work throughout the project, especially given the fact that numerous changes were made during construction.

To Bruce MacDonald for his kitchen – we love it.

To Stephan Bouchard, for his ideas, for his attention to detail and for his helpfulness. In particular, we love the crown moldings and the coffered ceilings.

To Oleg, Jeff, Jason and Adam we also say thanks for a job well done.

And to you Graeme – we appreciate your commitment to customer satisfaction; including the very important ‘after completion’ touch ups that are part of every project. We shall be pleased to recommend Vancouver home builder My House Design Build Team to anyone considering a renovation to their home.

Sincerely,

Dennis & Cathy C
Surrey, BC

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7) Vancouver Creekside – Condo Renovation

7) Vancouver Creekside – Condo Renovation

Dear Members of My House Design/Build Team,

I am pleased to provide you with this testimonial letter about our recent kitchen/dining/living room renovation experience. From Corey Klassen’s design concept to Don McTavish’s project management, flawless workmanship, and disciplined execution, the words we have heard repeatedly from friends and neighbors who have viewed the changes are “stunning” and “transformational”. While these words certainly describe the end product, they do not tell the whole story.

The space we wished to renovate presented numerous challenges. The original kitchen layout was a complete disaster. The living room adjacent to the kitchen, separated by a wall was already compromised by an irregular layout.

The dining room and kitchen were separated by a pocket door and wall. Both walls had sprinkler system heads that couldn’t be altered due to fire code regulations. We had some ideas about what we wanted in terms of “must haves” to create a more functional open concept with increased storage capacity, but had no idea about what could realistically be done and in what time frame. We said we would ideally like the project started in the fall and completed by the middle of December. Corey and Don listened carefully and then collaborated on an ingenious design to overcome the challenges presented by limitations of space, fire code and electrical issues.

From the very beginning Corey and Don established clear lines of communication. Once the design plans were completed, and all materials and labor estimates finalized, Don set the construction budget and timetable. No surprises, no hidden cost, no delays. Sub trades were managed to Don’s time line, not theirs. The site was so immaculate during construction we were able to live in our suite with minimal disruption in the circumstances.

Integrity is one of the most crucial attributes any human being can have. If the people in a business have integrity, then the business will have a good name. A good name means that people can trust you. It means that when you say you will do something, others can believe it will happen. Integrity is at the heart of the My House Design/Build Team experience.

Yours truly,

Sabine H
Vancouver, BC

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8) Port Coquitlam – Whole Home Renovation

8) Port Coquitlam – Whole Home Renovation

Dear Graeme,

We wanted you to have this letter available for people who might be considering using My House Design / Build Team for a renovation.

When we first met on a Parade of Homes over four years ago we were considering renovating our kitchen. Shortly after that, our first phase was the Lindal addition. We had previous experience with a contractor whom we would not use again and although we had seen your good work in others’ homes we were understandably cautious.

The addition went so well that before it was complete we had agreed to renovate the rest of the kitchen area. After a pause to catch our breath we proceeded to the family room and master bedroom. More recently the front of the house has been updated and the main bathroom awaits. I’m sure there is more that we will do together after that.

From our experience in working with you and your team, as well as with others, I think there are three things that particularly distinguish you and your team.

First is the quality of the relationship. From the beginning you and your team have earned our trust. Integrity, honesty and straightforward communication were evident from the beginning; as was the spirit of working together. You are skilled at helping us clarify what we want, bringing fresh ideas and perspectives and presenting a range of alternatives for us to consider.

Also impressive is the quality of your team. They work well with us, they work well with each other and they are hard working. They are friendly, open, respectful and engaging. Anyone arriving at our front door from My House Design / Build is welcome and trusted.

The quality of your work is the easiest to see and it speaks for itself. Well, almost see… the finished product is easiest to see. What is harder to see is the quality you put in before the finishing – doing it the right way; for lasting results – especially when it won’t be quickly apparent.

Graeme, we would be happy to discuss any of this with anyone who is interested and we look forward to continuing to work with you and your team.

Regards,

Bob & Dawn A
Port Moody, BC

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9) Coquitlam – Renovation

9) Coquitlam – Renovation

To My House Team:

We interviewed a couple companies & we ended up being very happy with our choice with My House Design/Build Team.

We met with Graeme & his team and were very impressed. One of the reasons we went with them was just the professional process of signing the contract; them coming in & looking at our home and giving us ideas we didn’t think were possible with the house.

We’ve been back in the house about 6 – 7 months now, there are a lot of nights, weekends where we sit in the house & think wow! We’re sure happy we did what we did & we’re sure happy we went with My House & the Team because they really made the process enjoyable for us… Throughout the whole process that came out of my mouth a lot of times!

What they were able to do for us was create a more usable square footage, opened up a lot of the walls, took the chimney out & were able to create an amazing great room feeling with an open concept kitchen which just made our entire top floor completely usable. They flipped the stairs from where they were & that was one thing we had no idea, hadn’t even entered our minds, it would be a possible part of the renovation… when Graeme & his team came in and said here’s what’s possible… gives you much more usable space & they were able to show us those ideas on paper which made the whole concept more real to us, giving us confidence in our decision to go with them, go ahead with the reno & stay in our house.

It was really about them interviewing us and what we want out of the house & then they took that away & came back to us with 3 concepts on paper of how they could make the house more comfortable for us. We really felt like the house was being customized to our lives & our needs. We were thrilled by that part of the process & to see it conceptualized in artist drawing on paper & architectural plans, we’re visual people and that made it really real for us & we were really able to visualize what they were suggesting & out of those 3 concepts, we didn’t necessarily just pick one, we picked the best elements out of all 3. With them & their team, we were really able to come to, I think what’s become a really amazing finished product.

The My House Team from start to end, what we liked was the team approach, we met with Graeme & his team a couple of times at their office, a number of times at our house before the reno even started. So before the first wall came down, we knew what we were getting into & what we were going to expect. We liked that they had dedicated people… and we knew who to talk to in each area. Having specialists in each area for us was amazing because it just took all the scary parts of the reno away & made it very easy for us… No question, we’d work with Graeme again & highly, highly recommend the whole My House Team.

Jason & Julie Z
Coquitlam, BC

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10) Surrey Boundary Park – Whole Home Renovation

10) Surrey Boundary Park – Whole Home Renovation

Dear Graeme Huguet and the My House Design Build Team,

We would like to take this opportunity to express our sincere gratitude for the work you have completed on our home. Please pass along our sincere thanks to every member of your team who contributed its success.

When Katherine moved in about four years ago, we were faced with the decision to purchase a house together or remain in our 20 year house and make it our own. An appreciation for the Boundary Park neighbourhood in Surrey made our choice easier and we began our quest to find a contractor. We met with a half dozen representatives from a variety of contractors and then agreed that your approach to customer satisfaction fit the bill. You provided us with a vision what could be possible, explained the importance of transparency throughout the project, described that your business is built on customer loyalty and suggested that we choose a contractor that we could trust. We selected you and the My House Team.

Our first phase began with the hopes of renovating our ensuite. This soon included moving walls and the recreation of our entire master suite. Your team took a large bedroom and turned it into a magnificent space that includes a suite with fireplace, builtin TV and French doors to a private deck, a dressing hall with a built-in vanity and a spalike ensuite.

Phase two began a couple of years later. The need for a new roof prompted us to focus on the exterior of the house. The finished product, however, also included a structural change to our roof line, hardy board siding, windows, rock facing and a fabulous deck
with a built-in BBQ. The transformation was the talk of the neighbourhood. We still have passers-by express their appreciation for what “we’ve” done with our house! It is with great anticipation that we look forward to our third and final phase. The creation of a lower level Great Room that will include our new kitchen!

Each step of the way, your team has been showing their expertise and professionalism. We are particularly impressed with the care, attention and vision expressed by Bruno Hoglund and Linda Jones. Please pass along our appreciation for treating our home as if it were theirs.

Katherine and I would be happy to recommend the My House Design Build Team to anyone considering a Vancouver home builder for a new build or renovation project.

Sincerely,

Cliff & Katherine
Surrey, BC

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11) Delta – Whole Home Renovation

11) Delta – Whole Home Renovation

We hired the My House Design/Build Team to complete a full renovation and expansion. Undertaking such a major project we wanted a contractor with lots of experience and a reputation for high quality work. With My House, that is exactly what we got! The team was professional from start to finish. The project management and design team were excellent. they listened closely to our requirements and took the time to thoroughly plan the project ensuring that we were happy every step of the way.

Our interior designer understood our vision. She helped us so much with the multitude of decisions and made the process a lot of fun.

Our construction manager paid close attention to every detail to ensure that the quality of the onsite work and that of all the subcontractors was top notch.

The project involved some very challenging engineering and construction, but the My House Team clearly knew what they were doing. All aspects of the project were well organized and completed in a timely manner. The finish product is stunning! We are so proud of our new home and highly recommend the My House Team for any renovation project or new build.

Rick and Susan
Surrey, BC

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12) Vancouver West End – Condo Renovation

12) Vancouver West End – Condo Renovation

In 2016, I contracted My House Design Build to renovate my downtown Vancouver condo from floor-to-ceiling. The results are spectacular! I am thrilled beyond words and can’t thank Graeme Huguet and the entire My House team enough for their uncompromising integrity and brilliantly executed design and construction. Like mighty renovation superheroes, they transformed my ugly duckling, cookie-cutter, 1980s-era strata lot into an ultra-modern, luxury residence worthy of Architectural Digest and Dwell magazines. Without exception, everyone on the reno crew were five-star professionals — from the project manager (Wayne) to the interior designer (Helen) to the general contractor (Fred) to all the trades (electrical, plumbing, tiling, painting, flooring, fireplace, drywall, taping). All were extraordinarily skilled, experienced, trustworthy, knowledgeable, congenial and cooperative. Everyone took great pride in their work. All delivered meticulous workmanship — on time and on budget. Working together, they successfully completed a reno that exceeded my highest expectations and turned out better than I ever hoped. Don’t just take my word for it. In November, 2016 the project was officially recognized by the Canadian Home Builder’s Association of British Columbia (CHBA BC) as a top-five finalist for a 2017 Georgie Award® — a premier housing prize program that highlights excellence in BC home building and renovation. This acclaim alone speaks (shouts!) for itself. Looking forward, I plan to renovate additional properties within the next year or so and My House will definitely be my go-to contractors. Ultimately, My House Design Build makes dreams come true — literally. They created a timeless space of elegance, beauty and simplicity that calms my mind, ignites my spirit, invigorates my work and energizes my play. My House not only refurbished my home, they revitalized my life.

Garrett W
Vancouver, BC

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