6) Surrey Panorama Ridge – Whole Home Renovation

To: Graeme Huguet and the Team at My House Design Build

Dear Graeme,

It is with pleasure that we write to you to express our thanks and appreciation for what has turned out to be a successful renovation of our home in Surrey. We are now comfortably settled in after the completion of our renovation and we can say to you and your team that we are thoroughly enjoying our ‘new home’.

For several years Cathy and I talked about some modest renovations to our 19 year old home – perhaps the ensuite and the kitchen. For a variety of reasons we never pursued the renovation option. Then, in June 2010, we decided to tour some of the Parade of Renovated Homes on display within Greater Vancouver. As we live in Surrey we started with a renovation in South Surrey, which turned out to be one of your My House projects. We were so impressed with the home and your onsite personnel that we decided to use the remaining time to tour two more My House projects, both of which were also located within South Surrey – once again we were impressed with your quality and customer service. From these visits we decided that renovating could be a viable solution and that My House might be the company to modernize our home.

After a few meetings with you and your team we made the decision to renovate and to work with My House Design Build Team. To this end, we must commend My House and all of your team for your commitment to our project, for your insistence upon quality control and for the customer service level that is so obviously the foundation of your company. Despite the frequent changes we made during the term of the project your team took everything in stride, understanding the reason for the change, even offering suggestions to enhance the change being made.

Your team was friendly, always respectful, and, most importantly, earned and deserved our complete trust. During the thirteen month construction period, we always felt comfortable leaving the house, regardless of the contractor(s) working on site.

Graeme, we were very pleased and impressed with your entire team, however, if we may, we would like to express a few special words of appreciation:

To Bruno Hoglund, for his dedication, for ensuring that the project was completed to the highest quality, for his ideas and for always working to ensure that we were happy with the finished product.

To Linda Jones, for her design and specification work throughout the project, especially given the fact that numerous changes were made during construction.

To Bruce MacDonald for his kitchen – we love it.

To Stephan Bouchard, for his ideas, for his attention to detail and for his helpfulness. In particular, we love the crown moldings and the coffered ceilings.

To Oleg, Jeff, Jason and Adam we also say thanks for a job well done.

And to you Graeme – we appreciate your commitment to customer satisfaction; including the very important ‘after completion’ touch ups that are part of every project. We shall be pleased to recommend Vancouver home builder My House Design Build Team to anyone considering a renovation to their home.

Sincerely,

Dennis & Cathy C
Surrey, BC