A Letter to our Community

 

 

A Letter to our Community:

In these uncertain times, I wanted to personally reach out to you to let you know the My House Design/Build/Team is taking COVID-19 extremely seriously. We know this is a very unsettling time for everyone. First off, our hearts go out to anyone in our local & global community who may be affected by the coronavirus. Now’s a good time to lean on each other and draw strength from family, friends and each other in our community.

 We care deeply about the well being of our employees, customers, and communities, and recognize the responsibility to do our part in containing and/or slowing its spread.

We remain fully operational and are confident that coronavirus (COVID-19) will not significantly impact our services and have detailed the measures of precaution we are taking.

Our Commitment to You

We have implemented contingency plans and updated policies and procedures to ensure we are meeting your needs, with better effective communication to be the top of our priorities.

  • We have canceled all planned events including seminars and the My House Parade of Renovated Homes originally set for April 19, 2020.

  • Internally, we have expanded our work-from-home program ensuring team members have the tools needed to work and collaborate remotely and ensure our customers can continue to reach us for support

  • We will provide you the option to replace in-person meetings with virtual meetings.

  • When we have personal meetings with you, at your home or at our office, we will do our best to ensure our staff in attendance, are healthy, and we will excuse ourselves now, from shaking hands and for maintaining a reasonable social distance.

Enhanced Safety Measures 

Below are measures being taken to ensure employees and customers are safe:

  • We have eliminated non-essential travel for all team members

  • We are requiring that all employees & trades returning from out-of-country self-isolate for 14 days upon return – in accordance with the Public Health Agency of Canada.

  • We are enhancing the flexibility of our wellness days (sick days) policies.

  • Implementing HR policies around sick days and leave, Requiring employees to stay home if they or their immediate family members are sick or have any symptoms

  • Promoting preventive best practices including hand washing for ALL who enter our office and hand sanitization disinfectant in all office and showroom locations

  • We are enhancing our personal hygiene and cleaning Increasing sanitization measures for cleaning all surfaces throughout the day, and deep cleans midweek and weekends

  • Enhancing vehicle cleaning after each use, with particular focus on high-touch surfaces such as the steering wheel, gear shift, dashboard, seatbelts, and ignition

  • All our Construction managers and crews are also equipped with updated sanitization and safety products

  • Applying guidance from the Government of Canada Public Health Services, B.C. Centre for Disease Control and Vancouver Coastal Health around best practices and recommendations

  • As we have shared, our customers’ and employee’s health and safety are our first priority. Therefore, We ask you please, If you are not feeling well or you think you may have symptoms of illness, or if you or any family members have been in contact with someone who is unwell or have returned from travel outside of Canada in the last 14 days, we ask that you contact us by phone instead of coming into our office

  • We are actively monitoring the development of the outbreak and are prepared to act swiftly in response to changing conditions and new information We’re following advice from federal and provincial public health agencies, and we are meeting daily to assess the situation and identify impacts to employees, customers, and our business operations. As the situation evolves locally and the risk level changes, we will quickly act to implement additional protocols.

While we continue our work, as usual, we are preparing for different scenarios, including the possibility of our entire team working remotely. We are prepared to manage business continuity challenges virtually. We anticipate no impact to our service and believe in our ability to keep running and expanding as usual, with no interruption. We have ensured that our team members have whatever they need to work remotely if needed and to continue doing their jobs securely. We have increased channels of internal communication, and as always, prioritize communication with you, our customers.

At My House, excellence and unparalleled customer service are our core values. We will continue to uphold these as we move through this unique situation and will keep you up to date with any changes to safety measures, policies, and services.

Please take care of yourselves and each other,

Respectfully yours,

Graeme Huguet

Managing Director, My House Design/Build/Team

Useful resources
We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Glimmers of Gold in Surrey

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Homeowners for our Glimmers of Gold project in Surrey, BC, wanted a home in a style completely different from what they had before.

With two sons now in college, it was time for entertaining. The homeowners wanted touches of glamour yet a home that was cozy and livable.

The new living room features a striking modern gold chandelier and a 2-story custom molding detail wall.

The new white kitchen is brighter than previous, and allows allows more island seating for socializing and meal prep.

See more on this full home renovation in Surrey

 

Coquitlam Dramatic Lines

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We’re thrilled to feature a recently completed home renovation in Coquitlam: Dramatic Lines.

This 1965 home underwent changes throughout, including opening a challenged entrance way, and transforming a dark kitchen with angular island into a bright space with white cabinets, better views, more seating, and a hidden pantry.

Dramatic lines refers in part to the flush, black herringbone ceiling detail that goes from the entrance way to the entertainment area, arriving at a modern fireplace. Black is also used on window frames and the kitchen island.

See the Dramatic Lines gallery for before and after pictures of these features as well as changes made to the master bedroom, teen bedrooms, laundry room and exterior.

You can also watch the video.

2019 Georgie Award Winners

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We are thrilled to announce that we are 2019 Georgie Award Winners! On Saturday March 9th our entire team attended the annual gala. It was an incredible evening made even better by three of our finalist Homeowners who joined us. Most of all we are humbled to be named Winner for Customer Satisfaction - Renovator, and BC’s Residential Renovator of the Year for the fifth year in a row.

Congratulations to all of the other winners! We look forward to seeing you next year!

Read more to view our Georgie Award winning projects.

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2019 Ovation Award Finalists

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We are very excited to announce that Caribbean Dream has become a Finalist for four 2019 Ovation Awards! Last night some of our team attended the 2019 Ovation Awards 'Oiree, hosted by HAVAN at Loungeworks. It was an incredible evening with delicious food and wonderful company. The winners will be announced at the Awards Gala on Saturday, May 4th 2019.  Stay tuned for the results!

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Grants, Rebates, & Tax Credits – What Do You Qualify For?

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Navigating your renovation can feel overwhelming. Whether you’re educating yourself on new building technology or learning about the buzz-worthy new products on the market, it’s safe to say you may need the guidance of a professional. While being consulted on all these details, it’s important to keep in mind the rebates available to you. We love finding ways to save our clients money so grants, tax credits, and rebates are never overlooked.

If you’re beginning your project and curious about some of the options available to you, here are some good places to start.

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To Our Valued Clients – Thank You!

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As we embark on the 2019 award season we can’t help but reflect on this past year. Every award we receive leaves our team incredibly honoured and humbled. We would never have the opportunity to be recognized for our work if our clients had not entrusted us with their homes. We have said this before, but we will say it again…

To our valued clients, thank you for choosing our team to bring your vision to reality. We recognize that your dream space is not only something you’ve imagined for some time but is also an investment you’ve worked hard for – in some cases, your whole life. Your collaboration with My House has allowed our staff to continue to work in careers they’re passionate about, and as a team continue to create great living spaces.

A special thanks to two families in particular…

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2019 Georgie Award Finalists

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We are very excited to announce these six brilliant projects have become Finalists for the 2019 Georgie Awards. The winners will be announced at the Awards Gala on Saturday, March 9th 2019.  Stay tuned for the results!

In addition to this, we are thrilled to be a Finalist in the Grand Georgies categories: Residential Renovator of the Year and Residential Builder of the Year!

Read More to view our 2018 Georgie Awards Finalists.

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Is Your Home Prepared For Winter?

Is Your Home Ready For Winter?
Please read this important winterization bulletin to ensure your home is prepared for winter.

Do you have automatic sprinklers?
It’s time for an annual irrigation system “blow out”. Fall winterization is recommended to ensure that your system does not freeze over the winter. Winterization involves more than just turning the water off. It is also recommended that water be forced out of your sprinkler pipes with an industrial compressor.

Read more to learn how to prepare your home for winter.

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Mid-Century Revival – A Coquitlam Renovation

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Right from the beginning it was evident that this Coquitlam Renovation was unique. It’s first impression was memorable as immediately after entering the front door, just past the dining table, there was a tree growing in the middle of home!  Upon further inspection of the space it became apparent that this home had undergone several alterations during its lifetime. Especially in the atrium, there was exterior siding, stucco, dirt floor, exterior light fixtures, and openings. Clearly the previous owners had added a roof over an exterior courtyard to capture the space for interior use.  Removing the dirt floors and spider webs was a very high priority for these clients.

Read more to learn about this Coquitlam Renovation.

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Vancouver Fall Home Show 2018

Save the date! We are 1 month away from the Vancouver Fall Home Show.

This annual event showcases builders, renovators, designers, and material suppliers and manufacturers. It is a one stop shop for any homeowner looking to do build new, renovate, or gather information. In addition to installations and features there is the opportunity to hear from the home world's experts.

Read more to learn about the upcoming Vancouver Fall Home Show.

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