A Letter to our Community

 

 

A Letter to our Community:

In these uncertain times, I wanted to personally reach out to you to let you know the My House Design/Build/Team is taking COVID-19 extremely seriously. We know this is a very unsettling time for everyone. First off, our hearts go out to anyone in our local & global community who may be affected by the coronavirus. Now’s a good time to lean on each other and draw strength from family, friends and each other in our community.

 We care deeply about the well being of our employees, customers, and communities, and recognize the responsibility to do our part in containing and/or slowing its spread.

We remain fully operational and are confident that coronavirus (COVID-19) will not significantly impact our services and have detailed the measures of precaution we are taking.

Our Commitment to You

We have implemented contingency plans and updated policies and procedures to ensure we are meeting your needs, with better effective communication to be the top of our priorities.

  • We have canceled all planned events including seminars and the My House Parade of Renovated Homes originally set for April 19, 2020.

  • Internally, we have expanded our work-from-home program ensuring team members have the tools needed to work and collaborate remotely and ensure our customers can continue to reach us for support

  • We will provide you the option to replace in-person meetings with virtual meetings.

  • When we have personal meetings with you, at your home or at our office, we will do our best to ensure our staff in attendance, are healthy, and we will excuse ourselves now, from shaking hands and for maintaining a reasonable social distance.

Enhanced Safety Measures 

Below are measures being taken to ensure employees and customers are safe:

  • We have eliminated non-essential travel for all team members

  • We are requiring that all employees & trades returning from out-of-country self-isolate for 14 days upon return – in accordance with the Public Health Agency of Canada.

  • We are enhancing the flexibility of our wellness days (sick days) policies.

  • Implementing HR policies around sick days and leave, Requiring employees to stay home if they or their immediate family members are sick or have any symptoms

  • Promoting preventive best practices including hand washing for ALL who enter our office and hand sanitization disinfectant in all office and showroom locations

  • We are enhancing our personal hygiene and cleaning Increasing sanitization measures for cleaning all surfaces throughout the day, and deep cleans midweek and weekends

  • Enhancing vehicle cleaning after each use, with particular focus on high-touch surfaces such as the steering wheel, gear shift, dashboard, seatbelts, and ignition

  • All our Construction managers and crews are also equipped with updated sanitization and safety products

  • Applying guidance from the Government of Canada Public Health Services, B.C. Centre for Disease Control and Vancouver Coastal Health around best practices and recommendations

  • As we have shared, our customers’ and employee’s health and safety are our first priority. Therefore, We ask you please, If you are not feeling well or you think you may have symptoms of illness, or if you or any family members have been in contact with someone who is unwell or have returned from travel outside of Canada in the last 14 days, we ask that you contact us by phone instead of coming into our office

  • We are actively monitoring the development of the outbreak and are prepared to act swiftly in response to changing conditions and new information We’re following advice from federal and provincial public health agencies, and we are meeting daily to assess the situation and identify impacts to employees, customers, and our business operations. As the situation evolves locally and the risk level changes, we will quickly act to implement additional protocols.

While we continue our work, as usual, we are preparing for different scenarios, including the possibility of our entire team working remotely. We are prepared to manage business continuity challenges virtually. We anticipate no impact to our service and believe in our ability to keep running and expanding as usual, with no interruption. We have ensured that our team members have whatever they need to work remotely if needed and to continue doing their jobs securely. We have increased channels of internal communication, and as always, prioritize communication with you, our customers.

At My House, excellence and unparalleled customer service are our core values. We will continue to uphold these as we move through this unique situation and will keep you up to date with any changes to safety measures, policies, and services.

Please take care of yourselves and each other,

Respectfully yours,

Graeme Huguet

Managing Director, My House Design/Build/Team

Useful resources
We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities: