Give Us Your Feedback
+ Support Our Team

Be a My House Team Abassador!

Customer reviews are among the first things people see when they search up your business category on Google or Google Maps. 10 years ago all of our work was simply based on word-of-mouth. We didn’t need a website, there was no Instagram, Facebook was new, Houzz didn’t exist, and Google was just one of many of those “search engine things.” In today’s marketplace reviews are more crucial than ever to be found by prospective clients! 

Your Review Matters!

As a company, we support 50 families with their livelihood, a large part of keeping our team busy is through referrals  – your review truly makes a difference in supporting our team! Your letter of reference and review of your experience, helps people learn about our team and what we do and build new relationships. A review shows to potential clients that you think highly of us and present an understanding of who we are. 

You’re unique. That’s why your opinion matters. Your individual experience is what makes your review important. Your review matters to others just like you. Have you ever read a really insightful review about a certain service and it made a big difference to whether or not you choose to work with that company? Your words can have the same power and make a big difference to the experiences of others relative to our team!

We have enjoyed working with you on your project. We hope your positive review will assist a new client with a project that turns out as spectacular as yours.

Write a review + testimonial today – it has more of an impact than you think!

Our Appreciation

We value your time and support so we wish to show our team’s appreciation by offering the following, not as payment, but as a thank you for taking the time to support our team. Upon following our guide we expect that you will be able to complete this within 1 hour. We would like to offer the following as a token of our appreciation towards a gift certificate to a store of your choice.

>    $100  – Letter of Reference

>    $70 – Google My Business Review

>    $50 – Per Facebook, Houzz, Yelp, BBB & Home Stars review

>    $80 – If you complete all of the above within 60 days 

Upon completing all the reviews above you are eligible for (up to) a $500 of a gift certificate to a store of your choice for your own use or use as a gift for someone. 

To leave a review feel free to copy and paste your letter of reference and repurpose it across channels! After completing the review(s) and/or testimonial please email our Marketing Manager noting what you’ve done, so they can ensure that you receive the correct amount on your gift certificate.

 

Examples of Letters of Reference

  • Example Letter #1:

    To My House Design/Build/Team,

    It is my pleasure to write this letter of recommendation for My House Design/Build/Team Ltd. which has completed a wonderful renovation of my house. The project involved a complete renovation of the 24-year old house and the addition of floor area to bring the total living space to about 6,000 sf.

    The project started with a meeting with Mr. Graeme Huguet who inspired confidence in us with the company’s track record and his in-depth knowledge of home renovation. He shared with us many innovative ideas which we have never thought of to improve our house. Although the project looked ambitious at the meeting, we had total peace of mind knowing that Graeme and his team would lead us through step by step to build a house that would not only look nice but function in a way that fit our current and future needs.

    The first big challenge of obtaining Board Variance approval from the City. The floor area addition was handled extremely well by Graeme and his staff. A thorough understanding of City By-laws, detailed preparation of documents, and an impressive presentation at the hearing earned us the approval to proceed with the construction of our dream home.

    The construction phase lasted for ten months and I am impressed with their efficiency. Though there were hiccups during the process, the construction team always came up with solutions and kept us well informed of everything. The kind of dedication to quality by the crew was second to none. They are all willing to take extra steps to ensure that all works are done to excel normal standards. When I moved back after completion, I was commended by my neighbors for hiring a team that was always courteous and mindful of reducing disturbance to the minimum.

    The result is a beautiful and quality home that makes us proud to show it to everyone. It is so functional that all members in my family of three generations find their needs fully satisfied. The new home also contributes to the environment by having its EnerGuide rating improved from a dissatisfactory level of 56 in the old house to an excellent 84!

    Excellence in workmanship is only part of the success story. Creative interior and exterior design is the other integral component. The exterior of the house was given a face uplifting with new materials and color to significantly increase curb appeal. The internal layouts were heavily re-designed to open up space and enhance our view to the outdoor. We are particularly pleased with those creative ideas that offer us with something we did not have in the old house: a walk-in master closet, a huge island in the kitchen, a high ceiling in the foyer, and a covered patio for outdoor entertainment. The choice of finishing materials and color totally satisfies our desire to have a warm and contemporary home. Before we contacted My House, we would never have imagined that our house could be transformed into what we have now.

    This experience with My House leaves me with no hesitation to recommend them for any renovation and new home project. The company has the expertise, the experience, and most importantly, a team of dedicated staff who are friendly, skillful, and passionate in achieving the best for clients. Graeme is hands-on, responsive, and genuine in guarding client’s interests. His leadership assures complete ease of mind.

    Compliments are due to Sarah Gallop our interior designer, Bruce MacDonald, kitchen designer, Mark Nowotny (Project Manager), Bruno Hoglund (Construction Manager), Kim Huguet, Morgan Weldrick, George Foster, and key members of the construction team: Karl Penner, Adam Hoglund, Michael Duffield, Ethan Shi, Jeff James, Ben Hugh, Mark White and Oleg Datsky.

    Yours sincerely,
    Maurice Lee

  • Example Letter #2:

    To Graeme & the entire team on our project, Netty and I would like to take this opportunity to express our gratitude for the great work done to improve our house. We selected My House for reliability and quality work and notwithstanding that our expectations were surpassed with many aspects of the project.

    Our priority was to select the right people for the job, to not only get quality work done but to start with a good planning process and to direct the focus to the right features and comforts you hope to achieve in your home. We feel that this is where your team’s involvement paid off big because your staff has an open mind or “clean slate” approach, combined with the ability to distill what we as homeowners often do not articulate well. As a homeowner, you tend to lose the ability to take a step back and look at the bigger picture.

    • You pointed out a usable “blind space” under the stairs, which adds almost two feet to the width of the kitchen by setting back appliances into this space.
    • You proposed an alternate layout of the master bedroom which subsequently provided the opportunity for much larger bathrooms and the space for a walk-in closet.

    Kudos for the Design part of the team.

    Secondly, we feel very fortunate having had Bruno and his crew on the project as he appears to have this canny ability to come up with a solution for any challenge during a project like this. I would never hear about a challenge without Bruno at the same time providing several options to resolve these challenges. Kudos for the Build part of your team.

    Thirdly, from a general administrative aspect your company has always been very professional to see the project through until completion.

    Finally, we have been pleased by the courteous way how all staff dealt with disruption to neighbours on our street that comes with any construction project of this magnitude. You also impressed us with the professionally organized open house after completion of the project.

    We must say that we are very excited about the quality of materials and the way how the work was completed with such attention to detail throughout.

    Regards,
    Kees & Netty Wijsman

  • Example Letter #3:

    To the My House Team,

    We interviewed a few renovation companies and we ended up being very happy with our choice: My House Design/Build Team.

    We met with Graeme and his team and were very impressed. We chose them because of the professional process of signing the contract as well as providing us ideas for our home we didn’t think were possible.

    We’ve been back in the house approximately 6-7 months now. There are a lot of nights and weekends where we sit in the house and think ‘wow’! We are so happy we renovated with the My House Team because they made the process enjoyable for us.

    What they did for us was create more useable square footage, remove walls, remove the chimney, which created an amazing great room with an open concept kitchen. This made our entire top floor completely useable. They moved the stairs from where they were which had never even entered our minds. Graeme and his team gave us so much more useable space. They showed us their ideas on paper which made the whole concept more real to us, giving us confidence in our decision to go with them.

    They took the time to ask detailed questions about what we want from the home. From there, they took that information and came back to us with 3 concepts of how they could make the house more comfortable. We really felt like the house was being customized to our lives and our needs. We were thrilled by that part of the process and to see it conceptualized in artist drawing on paper and architectural plans – we’re visual people and that made it real for us. We could visualize what they were suggesting and out of those 3 concepts, we didn’t necessarily just pick one, we picked the best elements out of all 3. With the My House Team we were able to come to a really amazing finished product.

    From the beginning to end of the project, we liked their team approach. We met with Graeme and his team multiple times at their office as well as several times at our home before the reno even started. So, before the first wall came down, we knew what we were getting into and what to expect. We liked that they had a dedicated individual in each specialty. Having specialists in each area for us was amazing because it took all the scary parts away and made it very easy. No question, we’d work with Graeme again and highly, highly recommend the whole My House Team.

 

Leave a Letter of Reference

  • > Feel free to speak to your experience with our team – Specific team members, our customer service, workmanship & communication. Please be detailed, specific, and honest! We will be sure that each trade involved with your project receives a copy.

 

Leave Us A Review!

  • 1) Google My Business

    These reviews are very important as they are seen by almost every client that Googles our business.

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

    Instructions

    Step 1: Click the link and leave a review

    Step 2: Sign In

    If you already have a Google account, you can sign in.

    If you do not have an account, click Sign In and then click Sign Up.

    After signing in, a window will open that looks like this:

    Step 3: Write A Review

    What should you write about?

    You can describe My House Design/Build’s knowledge, experience, attitude, ability to meet deadlines, and budgets. You may choose to do this by providing specific examples where we made a difference on a project we worked on together. You may also incorporate your Letter of Reference into your review.

    Step 5: Click Post

    Your review has been submitted. Thank you

  • 2) Houzz

    Houzz is a website and online community about architecture, interior design, decorating, landscape design, and home improvement. It is an incredibly helpful tool for homeowners looking to renovate or build a new home. Your review on this site is powerful, as it helps them feel confident in our business and our craftsmanship.

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

  • 3) Facebook

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

  • 4) Yelp

    What is Yelp?
    Yelp is a business review website aimed at connecting people with great local businesses. Potential clients visit Yelp to read reviews on professionals they are considering hiring to determine which business they may prefer to work with.

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

  • 5) Better Business Bureau

    The Better Business Bureau is a council dedicated to fostering honest and responsive relationships between businesses and consumers – instilling consumer confidence and advancing a trustworthy marketplace for all. My House is proud to have an A+ BBB rating.

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

  • 5) HomeStars

    HomeStars is a Canadian company, which publishes reviews written by homeowners about home improvement professionals such as repairmen, contractors, renovators, and retailers.

    If you could please take a few moments and give us a 5-star review we would really appreciate the support.

    Leave a Review

Refer Us To Your Friends & Family

Despite the ever-increasing power of the internet a large portion of our business still comes to us through referrals. If you suggest My House to a friend, we ask that you take a moment to let us know that “Bob Smith from Vancouver” might be calling. We ask that you do this as we often don’t find out that new clients have found their way to us through you.

When they call us we will let you know, and if they desire to work with us we will send you a thank you gift in the form of a gift certificate. These can be used towards service and maintenance or put towards any further work with My House. An effort we try to make with all clients, industry professionals, and real estate consultants.

If you decide to consider any future work with My House, as a returning client, we will provide you with our  ‘Friends & Family’ Discount. 

Have Questions?

We understand that writing these reviews can be time-consuming and sometimes technologically frustrating! We greatly appreciate your time and effort. Once you have completed the letter of reference and review process, please contact our Marketing Manager, so they can send you your gift certificates. In addition to this please do not hesitate to contact her with any of your questions or concerns. 

Keep in Touch

We love keeping in touch! We want to stay in the loop with you and your company – we hope the feeling is mutual. Please follow us on our social media profiles to keep updated on our work and our team.